WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS & GIFT ITEMS We offer complimentary Standard Shipping on orders over $200.00. We will choose the most cost-effective shipping carrier based on the items ordered and their destination for all other orders. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*||HI &AK Standard Shipping||HI &AK 2-Day Shipping||HI &AK Overnight Shipping|
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us at firstname.lastname@example.org with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping is done by FedEx. Shipping takes from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight and destination. We will contact you as soon as we know the exact amount. Because an Original is The Original great care is taken in the packing of these items.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints and originals are packaged carefully and arrive safely at their destination.
- If your order arrives damaged, please keep all packaging and contact email@example.com with your order number for further instructions.
CAN I CANCEL MY ORDER?
All sales are FINAL. Please contact us at firstname.lastname@example.org as soon as possible to request a cancelation.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
All returns must have prior approval. Contact us at email@example.com for approval.
WHO TO CONTACT?
You can reach out at any time by email at firstname.lastname@example.org
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter HERE You can also follow us on our social media pages as we are constantly posting about new work!
Instagram : https://www.instagram.com/davidmccanless/
Facebook : https://www.facebook.com/david.mccanless.3